Vacancy: Can you support our office team?

VACANCY: Assistant Office Manager

Richard Jarmy Photography – @richardjarmy

Permanent, Full time (37hrs per week)
Salary: £25,000

Application deadline: Wednesday 28 February, 23:59

Job base: Bradbury Building – Smiles House, Octagon Business Park, Hospital Road, Little Plumstead, Norwich, NR13 5FH

An Assistant Office Manager is sought by Norfolk child bereavement charity Nelson’s Journey to ensure the smooth and efficient operation of its office, based near Norwich. The office plays a key role in the charity’s ability to deliver services in support of bereaved children and young people in the county.

The post-holder will work with the Office Manager within the Business Support Team to manage and achieve efficiencies in the charity’s office operations, and support staff and volunteers to develop skills and knowledge of processes.

The post-holder will manage administrative functions to enable the charity’s operations across all departments, including the preparation of therapeutic and marketing activities, processing income, and dealing with enquiries to the charity. The successful candidate will have exceptional IT and communication skills.

The post-holder will also: manage volunteer processes and systems; supervise office based volunteers and (in the absence of the Office Manager) Business Support Officers; implement staff and volunteer processes and records; and ensure that safeguarding training and DBS requirements are met.

The post is full-time, and line managed by a part-time (16 hours/week) Office Manager. The postholder will support two existing part-time Business Support Officers.

Candidates should have admin and office management skills, be exceptionally well organised, be a strong team worker, and be committed to the charity’s purpose and values.

Applicants must be able to provide a car for which a mileage rate will be paid. Business use insurance must be in place for the vehicle. This post is subject to a Disclosure and Barring Service check.

For an application pack and further information including our Privacy Notice please visit:

Full Application Pack is below. Our Privacy Notice is on this website.

Closing date for completed application forms:

Interview date: THURSDAY 7 MARCH

Download an application pack below.

We welcome questions about this role, your availability, and our requirements; please speak to Kim or Simon at 01603 431788 or email

Click headings to download each document:

Cover Letter

Job Description – Assistant Office Manager

Nelson’s Journey Overview of Operations

Person specification – Assistant Office Manager

Recruitment of Ex-Offenders Policy

AOM Application Form 2024