Please note: we are only able to accept referrals for young people up to their 18th birthday who live in Norfolk.
We welcome referrals from any professional working with a child. Please call us on 01603 431 788 so that we can discuss the child’s needs in detail with you, and how we might be able to help. We can also suggest other services which may be able to support them. We have Child Bereavement Support Workers on duty between:
Monday 9:30am – 4:30pm
Tuesday 9:30am – 4:30pm
Wednesday 1:30pm – 4:30pm
Thursday 9:30am – 4:30pm
Friday 9:30am – 4:00pm
We are closed on bank holidays and at weekends.
Please have as much information as possible to hand when you call. For example, the person who died, when they died, the cause of their death and the effect this is having on the child / young person.
If Nelson’s Journey can provide an appropriate service for their needs, we will contact the family to inform them that you’ve referred their child / young person, and to ask that they also contact us. We understand this may be difficult for some families and we can discuss how to help with this when you refer them.
When the parent / carer calls us, we will discuss the concerns about their child’s needs, and assess if Nelson’s Journey services can help. Some families will be allocated to a named Child Bereavement Support Workers, and we also provide a telephone Support Line service which can provide the fastest and most appropriate means of support.