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Nelson's Journey | Child Bereavement Help for Norfolk
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Professionals

We welcome referrals from professionals, as it can be difficult for a grieving family to seek support. We need parental consent for referrals made for children aged under 16, and the young person’s consent if 16+. Once a referral is made, we will make contact with the family to progress their support.  If there are any reasons as to why you feel the family are unable to progress their referral please make us aware.

We can offer support whether the person died very recently or a long time ago. If the family are allocated a Child Bereavement Support Worker, they will keep you updated and work alongside other agencies.

Covid-19 update: We are currently unable to deliver all of the services referred to on our website due to the Covid-19 outbreak. However, please still get in touch with us as we are still here to help – please click here to find out how best to make contact with us.

Training for professionals

Nelson’s Journey is currently offering free 1-hour Covid-19 Bereavement Awareness Training online to Professionals working with children and young people in Norfolk. For information about the training and to register, please visit our online training page.

Online forum

Our online forum helps bereaved children and young people to share their feelings, memories and experiences. Only young people supported by Nelson’s Journey can access the forum, and all messages are monitored before they appear. Families are provided with their childrens’ login details after we receive a referral.

Megan’s story

Megan talks about when her Dad died and her experience with Nelson’s Journey

How Nelson’s Journey can help

We provide different services depending on the individual needs of each child / young person. These may include:

  • Telephone guidance through our Support Line.
  • A professional assessment of the child / young person’s needs by one of our Child Bereavement Support Workers. This gives an opportunity for the child / young person to talk about their feelings and memories of who died, and talk about ways to cope with their feelings and remember their special person.
  • Following an assessment, it may be that further sessions are appropriate.  Each session is around an hour, and sessions can be spread over several months depending on their needs.
  • Group sessions, such as workshops or positive activities, may be offered where children can meet others with similar bereavement needs and experiences

The resources below are helpful if you directly support the children, and you please call us for further guidance. If you would like to refer a child / young person, there are details for how to do this at the bottom of the page.

It’s helpful if you explain to the family that Nelson’s Journey will assess which services are most appropriate for their child / young person’s individual needs. Most children won’t need access to all of the services that we offer for their needs to be met.

“I was kept regularly updated on how the family were doing, which was helpful in making sure we weren’t doing activities that were too similar.”

School Pastoral Worker in Great Yarmouth

Resources you can use and share

Sometimes, you may be able to provide the support a family needs by sharing our resources for use at home – or otherwise by making use of them in your own practice.

Try our Smartphone App, ‘Smiles and Tears’

Save your memories, remember your special person and seek support from our free smartphone app, developed by our young volunteers and available to download from Google Play and the App Store.

Stressbuster leaflet

Download

FAQs (printable version)

Download

How to create a Memory Box

Download

Memory Book

Download

At Time of Bereavement Booklet

Download

Ways to remember

Download

Book List for Professionals

Download

Sleep tips for teenagers

Download

Sleep tips for younger children

Download

#ExamReady

Download

Memory Bricks

Download

Activity sheet: ‘Things I loved about you’

Download

Activity sheet: ‘Things I remember about you’

Download

Refer a child or young person for support

Please note: we are only able to accept referrals for young people up to their 18th birthday who live in Norfolk.

We welcome referrals from any professional working with a child. Please call us on 01603 431 788 so that we can discuss the child’s needs in detail with you, and how we might be able to help. We can also suggest other services which may be able to support them. We have Child Bereavement Support Workers on duty between:

Monday            9:30am – 4:30pm
Tuesday            9:30am – 4:30pm
Wednesday      1:30pm – 4:30pm
Thursday          9:30am – 4:30pm
Friday               9:30am – 4:00pm

We are closed on bank holidays and at weekends.

Please have as much information as possible to hand when you call. For example, the person who died, when they died, the cause of their death and the effect this is having on the child / young person.

If Nelson’s Journey can provide an appropriate service for their needs, we will contact the family to inform them that you’ve referred their child / young person, and to ask that they also contact us. We understand this may be difficult for some families and we can discuss how to help with this when you refer them.

When the parent / carer calls us, we will discuss the concerns about their child’s needs, and assess if Nelson’s Journey services can help. Some families will be allocated to a named Child Bereavement Support Workers, and we also provide a telephone Support Line service which can provide the fastest and most appropriate means of support.

Positive Activities

We offer children and young people referred to us (and on occasions their families) the opportunity to take part in one off positive activities.  These may include outings, events or activities that offer children and young people the opportunity to meet others who’ve had similar experiences and help them relax and enjoy themselves. These positive activities may be run by NJ staff or by other providers and partners.

Weekends and activity days

Some children join us for a residential weekend or one-day programme at Hilltop Outdoor Centre and learn how to cope with emotions and new ways of remembering their special person who died. They build their self-confidence and make new friends. A Child Bereavement Support Worker will discuss with families whether this could be a helpful service for their child’s needs.

We can meet you at Smiles House, our home near Norwich, NR13 5FH We have a range of places where we can meet to make you and your children feel at ease We can meet you at The Norfolk Hospice - Tapping House (near King's Lynn) PE31 6BH. We can speak to you online and on video calls We can meet you at school We can meet you at the Louise Hamilton Centre, next to the James Paget Hospital (near Great Yarmouth) NR31 6LA.
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About Us

Nelson’s Journey is a Charitable Incorporated Organisation
Registered Charity 1170605
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HOW TO FIND US

Contact Us

  • 01603 431788
  • www.nelsonsjourney.org.uk

  • enquiries@nelsonsjourney.org.uk

Nelson’s Journey, Bradbury Building - Smiles House, Octagon Business Park, Hospital Road, Little Plumstead, Norwich, NR13 5FH
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