Contacting us to receive a service
We operate a Support Line service enabling families and professionals to speak directly with a Child Bereavement Support Worker, and we’d encourage anyone with concerns to get in touch. We also offer an Early Support phone service for families to help support the bereavement needs of children and young people in the early weeks following a death.
Our website contains guidance, resources and activities which many families and professionals may find sufficient in providing the support needed. If further support and services may be needed from Nelson’s Journey, then please visit and read through our Request Support page.
We are currently experiencing high demand for our services. However, please get in touch with us as we are here to help. Our phone number is 01603 431788.
Nelson’s Journey takes child safeguarding very seriously. The charity is a member of the Safer Programme (Norfolk Child Safeguarding Partnership), and our Safeguarding policy can be read here: Safeguarding and Child Protection
General and fundraising enquiries
Nelson’s Journey
Bradbury Building – Smiles House,
Octagon Park, Hospital Road,
Little Plumstead, Norwich, NR13 5FH
General enquiries: enquiries@nelsonsjourney.org.uk.
Fundraising enquiries: fundraising@nelsonsjourney.org.uk.
Tel: 01603 431788
Note: We will hold your information securely, but please be aware that emails and electronic attachments that you send us, and those that we may send to you, cannot be considered secure as email messages can be intercepted.
Finding us
Smiles House is in Little Plumstead, a few miles east of Norwich and close to the A47. We are in Octagon Park, which can be accessed from Hospital Road. Octagon Park has a large car park, which is free to use. There is a bus stop on Hospital Road, but please check for bus service times.
Sign-up for our newsletter
Sign-up for our email list to receive news updates, and information about campaigns and events from Nelson’s Journey from time-to-time. We don’t send out too many emails, and you can unsubscribe at any time. For more frequent updates, please follow our social media channels.
Contact Us
Nelson’s Journey
Bradbury Building – Smiles House,
Octagon Business Park, Hospital Road,
Little Plumstead, Norwich, NR13 5FH
Email: enquiries@
Tel: 01603 431788
General enquiry
Fundraising enquiry
Contact Us
Nelson’s Journey, Bradbury Building - Smiles House, Octagon Business Park, Hospital Road, Little Plumstead, Norwich, NR13 5FH
