Please make sure you read through the following questions and answers before submitting any information to us. The Request for Support process takes time to complete and it is important to be prepared before you start the form.
What is your criteria for accepting Requests for Support?
Before making a Request for Support, please be aware that the bereaved child / young person you are contacting us about must:
- Be aged under 18
- Live in Norfolk OR is a Looked After Child which Norfolk County Council has placed outside of Norfolk
- Have had a significant relationship with the person who died, and their death has had a significant impact
- Be aware of the Request for Support being made for them, and be willing to engage with us
Do I need to make a Request for Support for a bereaved child/young person?
If a child / young person is able to talk about their feelings and memories of the person who died, that is a good sign that they are coping in a healthy way. Please read our Information and Guidance section before proceeding with a Request for Support.
If you still feel that the child / young person is in need of specific bereavement support we will need to know how they have been affected by the bereavement, and what your specific concerns are. Please include as much detail as possible on the form to help us to ensure they get the support that they need.
I am a professional working with the bereaved child/young person. Can I request support?
If you are working with a bereaved child/young person (e.g. as a teacher, GP, support worker) who needs our support then you can make a Request for Support but only if you have the consent of someone with parental responsibility for the child. You are responsible for ensuring that you are able to share personal data with Nelson’s Journey.
You will need to provide us with the email address of someone with parental responsibility, who we will email immediately to ask them to confirm their consent for the Request for Support. If this process causes any concern, please phone us on 01603 431788.
Can I refer more than one child/young person using the same form?
No. Each child / young person is likely to be affected differently and have their own needs. Therefore, to make sure each child gets the appropriate response, we ask that a separate form is completed for each young person.
What if more than one person has died?
If more than one death is affecting the child / young person, please enter the information for the person they were closest to, and include details of other people who have died in the question about previous bereavements.
What will happen after I’ve submitted a Request for Support form?
You’ll receive an automated email after you submit this form. The support team meet to discuss new Requests for Support, and will make contact with you to let you know what support we feel is most appropriate for your child.
This support will includes access for you to use our Support Line service which provides a professional Child Bereavement Support Worker on the end of a phone call who can help you to understand and respond to your child or young person’s bereavement needs, as well as suggesting resources and activities that you can use at home.
Completing the Request for Support Form
When you’ve read our guidance and prepared answers for our questions, you are ready to complete a Request for Support form below. If you’re still unsure about answering any questions, or whether a bereaved child needs support at this time, please call us on 01603 431788 to speak to our team.
Please ensure adequate information is provided within the Request for Support to allow us to assess the needs of the young person. If insufficient details are provided, Nelson’s Journey will seek further information (from the professional and/or family) and this may cause delays to support being offered.
You will need to complete a new online form below for each child (for example for siblings) as different children are likely to have different needs.
The Request for Support form will take around 15 – 20 minutes to complete.