Making a difference through Early Support

 

Our Early Support Service is a telephone-based support and helps families to understand and support a child’s needs in the early weeks after a death, often before the funeral has taken place. Our Child Bereavement Support Team may help with things such as how to explain what happens at a funeral, how to tell a child or young person someone has died, how to explain death, alongside any other concerns a family may have.

 

We recently received some amazing feedback from a family who had used our early support services:

 

“Everything that Duncan (Child Bereavement Support Worker) and Nelson’s Journey have done to support me and my children during this time has been beyond helpful. Their early intervention, understanding and assistance made a significant difference to my daughter’s wellbeing and helped us navigate an extremely sad period. Duncan was exceptionally knowledgeable and able to answer and support any questions or concerns I had, no matter how difficult. We were treated with genuine empathy and respect, which made a real difference to my confidence in supporting her. The support provided around challenging conversations such as cremation, dying, and what happens next was made so much easier thanks to Duncan’s guidance. The signposting and support for both my children and me were excellent and simply having someone to talk to was invaluable. It is such a wonderful charity, and my daughter and I feel incredibly lucky to have had their support.”

 

“The support felt so personalised, with every detail considered in a caring and thoughtful way. The service was comprehensive and responsive to our needs at the time. Communication was always clear and timely, and I felt genuinely listened to throughout the process. It gave me the confidence to help her through losing such a special person. The resources and guidance offered were practical and easy to access, and we never felt rushed or overlooked. We are so lucky to have this brilliant charity by our side.”

 

“When I asked my daughter, who’s 7, what she thought, she said: “I really loved my box of special things (Smiles & Tears Box). I was really worried I would forget Charlie, but we always talk about him and my worries, and we put them in the jar just in case. I love my book about Charlie, and our memories are there safe, so we won’t forget him. I still feel very sad, but I have my snow leopard to cuddle and think of him. Plus, snow leopards are my favourite so Charlie must have picked it.”

 

If you require support and would like to talk to one of our team, please call our support line on 01603 431788